Operation and maintenance of information systems and IT infrastructure

Implementation of the right information system on a optimal and effective IT infrastructure is only one side of the coin. The second is operation and users support. Operation and users support costs are in the information system lifetime period many times much higher as only implementation costs. And this money spending doesn’t mean that the system will work every time properly and according to our requirements. To give a equals sign between costs and users satisfaction is not possible. Operation and support costs increase doesn’t naturally mean users satisfaction increase. And of course it doesn’t go reversely. Much better influence on this has organization of people or technical elements, which participate on this operation. Having the right organization can cause higher effect with lower costs. Experience with operation and information systems users support organization, which experts gathered up, were in some time codified and many of them become standards (BS15000 / ISO20000 – first standard for IT management, based on ITIL, ISO27001 – Information Security Management System (ISMS), BS7799 / ISO17799 – Information security management etc.).

On the other side, in many companies is often more effective to leave the IT infrastructure management up to other organizations specialized on this activity – „outsourcing“ than to find ways how to organize operation and users support. It is modern attribute in IT management and operation. Even though in the course of time the optimism of outsourcing evaporated and some chill has come, it still represents option, which can by specific conditions provide IT operation in the company more effective and cheaper.

Company CQ service LtD., which performs at the IT market more than 15 years, obtained rich experience in operation and information systems users support area. In case of interest it is able to give consultations to this topic, help to organize IT area in the company or take responsibility for operation and users support in form of outsourcing.